Privacy Policy

At Smart Home Innovations Pvt. Ltd., operating our online platform for "Smart TV For Home", we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By accessing or using our site, you agree to the terms of this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your information and how we will treat it.

1. Information We Collect

We collect various types of information for different purposes to provide and improve our service to you.

• Personal Information: When you purchase a Smart TV, register an account, or contact us, we may collect personally identifiable information such as your name, shipping address, billing address, email address, phone number, and payment details (e.g., credit/debit card numbers or other financial account information, processed securely by our payment partners). We also collect your purchase history and product preferences.
• Usage Data: We automatically collect information on how our online platform is accessed and used. This "Usage Data" may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Device Information: We may collect information about the device you use to access our site, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Communication Data: If you contact us via email, chat, or phone, we may record and store those communications to improve our customer service and for quality assurance.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

Smart Home Innovations Pvt. Ltd. uses the collected data for various purposes:

• To process your orders, complete transactions, and deliver the Smart TVs you purchase.
• To provide and maintain our online platform and services.
• To manage your account and provide you with customer support.
• To improve our site, products, and services by understanding how our users interact with them.
• To send you marketing and promotional communications about new products, special offers, or other information we think may be of interest to you, based on your preferences and consent where required.
• To detect, prevent, and address technical issues or fraudulent activities.
• To notify you about changes to our service or products.
• To comply with legal obligations and resolve disputes.

3. How We Share Your Information

We may share your personal information with third parties in the following situations:

• Service Providers: We may engage third-party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, to perform service-related services, or to assist us in analyzing how our service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. This includes payment gateway providers, shipping and logistics partners, IT and system administration services, and analytics providers.
• For Business Transfers: If Smart Home Innovations Pvt. Ltd. is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
• For Legal Requirements: We may disclose your Personal Information in the good faith belief that such action is necessary to:
  • Comply with a legal obligation or a court order.
  • Protect and defend the rights or property of Smart Home Innovations Pvt. Ltd.
  • Prevent or investigate possible wrongdoing in connection with the service.
  • Protect the personal safety of users of the service or the public.
  • Protect against legal liability.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure ('Right to be Forgotten'): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
• The Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable law.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Security of Your Information

The security of your data is paramount to us. We implement a variety of security measures, including physical, electronic, and procedural safeguards, to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

7. Third-Party Links

Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our service is not intended for use by anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: